State Farm® Insurance Agent Yareb Rivas

"Had a positive experience in transferring 5 different insurance policies from a previous agency to State Farm. The transfer was complex requiring patience and diligent and capable follow-up. Rosalie provided excellent service with timely follow-up in completing the task."

"I would like to recognize this Statefarm location for their outstanding customer service and professionalism! Every time I call for inquiries I am treated with the upmost respect and kindness! Rare these days!! I would highly recommend this Statefarm location Yareb Rivas! I would recommend switching to them for your insurance needs! You won’t be disappointed Only satisfied! Thank you for always being knowledgeable and kind."

"(Translated by Google) Excellent attention from Jacky Rodríguez Very attentive, good treatment, excellent patience, speaks Spanish very well Super recommendable your attention Excellent attention from Jacky Rodríguez Very attentive, good treatment, excellent patience, speaks Spanish very well Highly recommend your attention (Original) Excellent attention from Jacky Rodríguez Very attentive, good treatment, excellent patience, speaks Spanish very well Super recommendable your attention Excelente atención de parte de Jacky Rodríguez Muy atenta, buen trato , excelente paciencia , habla muy bien español Súper recomendable su atención"

"I normally do not write reviews but I feel I should give credit where it is deserved. When I first walked into the office, I was welcomed by Rosie. She greeted me with a warm, inviting smile. She was very knowledgeable and answered all my questions. Since then I’ve called her a few times. She has always made time for me and got back to me in a timely manner despite her busy schedule, She always has a smile on her face and is friendly with all the customers as well as the entire office stuff."

"Want to take the time to thank Rose for her professionalism and knowledge she offers at this location. This world is full of incompetent people always doing there best to get discounts or ruin an establishments reputation on Google it's disgusting! This office has helped me save hundreds on a month to month basis. All my visits or phone calls with Rose have been above and beyond, she is the standard by far to get this done correctly. Thank you Rose!"

"I have been a loyal customer of Yareb Rivas-State Farm Insurance Agent for several years, but my recent experience with two of their representatives, Michael and his supervisor Rosy, has left me extremely disappointed and frustrated. I called in to inquire about the increase in my policy premium and specifically asked if all the applicable discounts were being applied, including the college discount, which I have been receiving for the past year based on the advice of another State Farm representative. Unfortunately, Michael's response was unprofessional and dismissive. He outright denied the existence of a college discount and went so far as to gaslight me, suggesting that I had no idea what I was talking about. Throughout the conversation, he consistently interrupted me, which made me feel undervalued as a customer. When I requested to speak to his manager, Rosy, my hopes for a resolution were further dashed. She, too, denied the existence of a college discount and showed no concern about retaining my business, stating that they were the best in town and it didn't matter if I went elsewhere. Rosy's behavior mirrored Michael's, as she also interrupted me repeatedly, displaying a lack of professionalism and customer care. I asked to speak with Yareb Rivas, and although I mistakenly referred to him as the owner, Rosy corrected me and stated that he was an agent and not an owner. This comment was unnecessary, and she knew exactly who I wanted to talk to. She then advised me that I would receive a call. The overall experience with Michael and Rosy was disappointing and left me feeling undervalued as a customer. Their unprofessional and hostile attitudes made it clear that they were more interested in losing me as a customer than retaining my business. To date, I have not received any response or call from Yareb Rivas himself, which is highly disappointing. As a result of this unsatisfactory experience, I am now forced to look for alternative insurance options elsewhere. I hope that Yareb Rivas-State Farm Insurance Agent takes customer feedback seriously and addresses the behavior of their representatives to avoid losing more loyal customers like myself in the future."

"My family has been working with this State Farm office for several years, and we've always had positive experiences with everyone in the office. Not only have they always helped us with our auto insurance, but recently, my husband and I decided we wanted to look at life insurance policies. Yareb was very thorough in helping us explore all of our options until we found policies we were happy with. He took the time to answer all of our questions, including "what if" scenarios. I truly cannot emphasize how friendly and knowledgeable Yareb and everyone else at the office is. They've always been so helpful and kind. Very happy with our experience here."

"This Office is the BEST. Very professional and honest people I recommend this office to anybody that wants to get the best rates and awesome customer service don't look any further they simply are amazing at what they do especially Jaqueline Rodrigues ask for her you won't regret it"